Terms and Conditions
1. Acceptance of these Terms andConditions
The Participant is deemed to have accepted these terms and conditions when the Participant (or its Guardian, where the Participant is under 18 years of age) makes any payment towards, registers for or participates in an Ajillity Pilates Lifestyle Retreat coordinated by Ajillity Pilates Pty Ltd ACN 623 568 374 (Ajillity) (Retreat).
2. Booking Policy
- A non-refundable deposit of $550.00 or more (Deposit) is required to confirm a booking at a Retreat.
- A non-refundable deposit of $550.00 or more (Deposit) is required to confirm a booking at a Retreat.
3. Payment Policy
- The Deposit may be paid by way of bank transfer. Any bank or credit card fees incurred by transferring the funds to Ajillity are the sole responsibility of the Participant.
- The Deposit may be paid by way of bank transfer. Any bank or credit card fees incurred by transferring the funds to Ajillity are the sole responsibility of the Participant.
- The Deposit may be paid by way of bank transfer. Any bank or credit card fees incurred by transferring the funds to Ajillity are the sole responsibility of the Participant.
- The Deposit may be paid by way of bank transfer. Any bank or credit card fees incurred by transferring the funds to Ajillity are the sole responsibility of the Participant.
4. Cancellation Policy
Cancellation by Participant
- If a Participant cancels their booking for a Retreat, Ajillity will not issue a cash, cheque or credit card refund of the Deposit or any other payment made towards a Retreat for any reason.
- All requests for cancellation must be made to Ajillity in writing.
- Cancellations requested 90 to 43 days prior to the Retreat commencement date: forfeit Deposit only. 100% of any balance paid can be applied to another Ajillity Retreat commencing within 12 months from the date of the booking.
- Cancellations requested between 42 to 29 days prior to the Retreat commencement date results in the Participant forfeiting the Deposit and 50% of the balance paid for the Retreat. The remaining 50% of the balance paid can be applied to another Ajillity Retreat commencing within 12 months from the date of the booking.
- Cancellations requested within 28 days of the Retreat commencement date result in the Participant forfeiting the full amount of the Retreat package including the Deposit and balance.
- Ajillity does not offer Participants any credit for arriving to a Retreat late or departing a Retreat early, missing activities or not participating in any part of the Retreat.
Cancellation by Ajillity
- If Ajillity cancels or changes a scheduled Retreat for any reason, other than earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labour dispute or strike, government sanction, blockage, embargo or epidemic, pandemic (Force Majeure Events) the Participant may transfer any payment made for the Retreat to another Ajillity Retreat commencing within 12 months from the date of the booking, subject to availability. Ajillity is not responsible for any expenses incurred in preparation for the cancelled Retreat, i.e. airplane tickets, illness, loss of work etc.
- Ajillity will not be liable for any rescheduling, postponement or cancellation of a Retreat due to a Force Majeure Event or if certain conditions present unacceptable danger to the Participant.
- In the event of a cancellation or refund, Ajillity will not be responsible for any currency fluctuations and will refund the original amount that was invoiced.
5. Prices and Services
- Ajillity reserves the right to change its offer or individually agreed services due to Force Majeure Events or other extraordinary circumstances beyond its control. The Retreat schedule and inclusions can change at any time without notice.
- Ajillity reserves the right to change its offer or individually agreed services due to Force Majeure Events or other extraordinary circumstances beyond its control. The Retreat schedule and inclusions can change at any time without notice.
- Ajillity reserves the right to change the location or dates of any Retreat due to Force Majeure Events or other extraordinary circumstances beyond its control. In the event that Ajillity changes the date and / or location of a Retreat, Ajillity will use reasonable endeavours to ensure the standard of any other venue used to host the Retreat is of the same or similar quality.
- Ajillity reserves the right to change or amend this policy at any time without notice. The current policy is always applicable.
6. Code of conduct
- Ajillity Pilates has always been, and will continue to be, an enjoyable, safe and inclusive venue for all.
- Our sessions run on a basis of mutual respect and empathy for Ajillity Pilates staff and its participants.
- We will not tolerate offensive behaviour including sexual harassment or inappropriate comments in our workplace. This also extends to all forums (retreats, special events, social outings, and social media in which we may be involved).
Some examples of inappropriate behaviour includes:
- Jokes about gender, race, religion or sexual orientation.
- Unwelcome physical contact or physical intimidation of a sexual nature.
- Conversations that include sexually suggestive innuendo including personal private life.
By accessing our services, you agree to abide by this Code of Conduct.
Failure to comply with this code of conduct will result in termination of your prepaid packages and you will be asked to not attend future retreats again.
7 . Privacy Policy:
Ajillity Pilates Lifestyle Retreats respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Our Privacy Policy sets out how we collect and treat your personal information. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.
8. Data Use and Protection
- The Participant agrees that he / she may be photographed and / or filmed during his / her Retreat and / or associated activities, and also agrees that Ajillity may use such recordings for promotional and / or advertising purposes without any prior consent. Participants may opt out by writing to Ajillity.
- Ajillity will manage all personal data in accordance with the Privacy Act 1988(Cth).